I went to the Maryland Attorney General website a while back and went through the whole process of filling out the rather lengthy consumer complaint form on the quality of C’s loans. The site requires you to send a paper copy to the Attorney General’s office. So I prepared and printed all the paperwork yet again. Eventually I was notified that this was not the Attorney General’s problem. Supposedly the matter was forwarded to the CFPB, but I never heard of it again. Even so, it would have just been forwarded to the NCUA, where it would promptly disappear into the void. Hopeless…
Archive for November 2013
The NCUA seems to be going out of its way to be unhelpful to me. I pay the taxes that fund its employees salaries; it ignores me. Its employees do not respond to my emails unless it’s forwarded on by the CFPB. They always find a way to interpret the law in such a way that they don’t actually have to do any work. I wanted to find out if they were ignoring or discriminating against me, so I created an email account under a Hispanic name. I emailed an inarticulate complaint in broken English, and it took a week, but they responded by opening a case number and asking for more information. So I feel justified when I say they really don’t like me.
The Credit Union (C from here on) banned me from using its services. Just to be a thorn in its side, I sent a complaint to the CFPB. I stated that Section 1764 of the Federal Credit Union Act gives me the right to be heard prior to expulsion by a formal vote. The CFPB forwarded my complaint to the NCUA. It emailed the following response and then immediately closed the ticket so that I had no way of responding. The respondent did not ask any questions about the situation or attempt to be of any help.
As a member of a Federal Credit Union, the Federal Credit Union Act (FCU Act), grants all members’ two basic rights: the right to maintain a share account and the right to vote at annual meetings. 12 U.S.C. §§1759, 1769. However, nothing in the FCU Act or NCUA’s Rules and Regulations precludes a FCU from restricting the availability of certain services provided there is a rational basis for such action. See Legal Opinion Letter 08-0431 (available at www.ncua.gov). The credit union is within their right to limit services to some members.
The Legal Opinion referenced here states that there needed to be some loss by C. And further, C would need to provide me with a formal policy of suspension of services. I don’t know whether such a policy exists, but I was not offered one or told where it could be found. Further, at the time I discovered C had banned me, I don’t believe I had actually cost C a single penny.
The NCUA would not respond to me.